Terms & Conditions

Booking, payment and cancellation:

Please take out your own Holiday Insurance

If any error is made on the confirmation against published prices the owners reserve the right to alter and recover any undercharges at any time. Reservations can be made direct via the website, by credit or debit card. If the customer’s arrival date is within 42 days, the full cost of the stay will be due at the time of the booking. If booking more than 42 days in advance, then a deposit of 30% of the total cost will be taken from the card at the time of booking. Then, 42 days prior to the arrival date, the balance will be taken from the customer’s card. Email confirmations will be sent to the customer. Failure to pay the full balance by the due date, due to an invalid credit or debit card transaction may be viewed as the customer cancelling the stay. Under such circumstances, the deposit will not be refunded. If the customer wishes to cancel the booking, they must immediately contact The Old Hay Barn by email. Holidaymakers who cancel at least 42 days before check-in will get back 100% of the amount that they’ve paid. After 42 days, we will attempt to re-let the property and if successful the customer will receive a refund. If this fails no refund is payable.

Customers are advised to take out cancellation insurance. If, as a result of fire, flood, or damage, the property is not available for the date of the holiday booked, all rent and charges paid in advance by the customer will be refunded in full. The customer shall have no further claim against the owner.

Arrival/Departure: The properties are available after 3:00 p.m. on day of arrival. The number of guests in the accommodation is restricted to the number of people stated on the booking form. The accommodation is to be vacated by 10.00 a.m. on day of departure. Customers are responsible for keeping and leaving the accommodation in a clean and tidy condition. Charges will be made for additional cleaning and breakages.

Security Deposit: A refundable security deposit of £200 will be required in addition to the cost of the stay. Re-payment of any security deposit will be made within 7 days of the end of the stay and if necessary, deductions will be made for costs of repair or replacement of missing items, damage, breakages or additional cleaning. Where such costs exceed the security deposit the customer remains liable and will pay such excess to The Old Hay Barn within 14 days of being notified of the excess.

Dogs and pets: Dogs and pets are allowed at The Old Hay Barn, but due to the proximity of sheep and lambs at certain times of the year, please be mindful of livestock and keep your dog under control at all times.  Two small dogs welcome, please contact us for any other sizes.  There is a charge for dogs.

Vehicles: Vehicles are parked and left at the properties entirely at the customer’s own risk. The customer is required to inform the owner if they will be arriving in an electric vehicle.

Electric Vehicles: The Old Hay Barn has a 7kW electric car charger point. The customer is responsible for supplying a Type 2 compatible charge cable. The customer must inform us if they require the charger’s use and we will activate it. A fee based on power consumption will be payable by the customer, for the use of the charger. No liability is accepted for incorrect connection or damage to customer’s vehicles. It is not permitted to plug any electric vehicle into any electrical point in the property, except for the official electric vehicle charger.

Smoking and naked flames: The property is no smoking. Candles or naked flames are not allowed. The properties are equipped with smoke alarms that will trigger with candles or smoking.

Repairs/Faults: Every attempt is made to ensure the accommodation and equipment is in good working order. If the customer is not satisfied with some aspect, they must contact the owner immediately. The owner shall make every effort to rectify any faults or make repairs to equipment or services as soon as possible, should the need arise, however, cannot be held responsible for any such breakdowns or loss.

Keys: The owner will issue the customer with one set of keys to the property (usually left in the lockbox). The customer must return the keys to the same place at departure. If they lose a key, the owner will replace it upon the customer paying the reasonable costs of having the replacement cut.

Linen & Equipment: Clean bed linen will be provided at the commencement of the stay. If the stay is longer than one week, a change may be requested after each week. One bath towel and one hand towel are provided per member of the customer’s party. A minimum charge of £20.00 per towel will be payable in respect of each towel lost or damaged.

Weather: No liability is accepted by the owner for access difficulties to the properties caused by weather conditions affecting public roads. Every effort will be made to keep the customer informed of adverse weather conditions that may affect access to the property. The customer is advised to seek the latest information prior to setting off on their journey.

Liability: The owner cannot accept liability for injury or loss of life to any person within the premises. Neither can we accept liability for loss or damage to any property or vehicle brought onto the premises. We recommend that customers take out their own private insurance as required.

Customer Obligations: The customer or their party must: –
Allow the owner access to the property at all reasonable times and in the case of emergency at all times with or without you or your party being present to enable maintenance work to be carried out. Keep the accommodation and furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good order. Not cause any damage to the walls, doors or windows of the property. Not do anything that may reasonably be considered to cause a nuisance or annoyance to the owner. Not do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.

Compensation: The owner cannot accept responsibility or pay any compensation where the stay is frustrated in circumstances amounting to force majeure, including events such as the destruction and damage of the property through fire, flood, explosion, storm or weather damage or adverse weather conditions, neighbouring building works, burglary, criminal damage, riot or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services, epidemic, pandemic, temporary invasion by pests and/or similar situations beyond the control of the owner, either before the commencement date or during the stay.

Lead Booker and Parties:  Lead booker must be over 21.  No single sex parties, hen do’s or stag nights.  You will be asked to leave with no refund.